This company has a limited number of VPN connections, so IT sets up a terminal server gateway to let some users remotely access their office PCs from home, reports a pilot fish there.

“This allows these users to securely remote into their local machines in the office and keeps the VPN open for other users,” fish says.

“The rollout is smooth. Users request remote access to their machines, and IT enables it. There is also a link on the IT website so users don’t need to know how to create a remote desktop connection.”

There are the usual complaints, but one staffer calls the help desk to say he gets an access-denied error when he tries to use the new connection.

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