This engineering office is installing a new network copier/printer in its word-processing department, reports an IT pilot fish on the scene.

"One of the people in that department also handles package shipping via a particular delivery service that also provides Windows software for printing shipping labels, billing, tracking packages, etc.," fish says.

"With the new printer, we're having problems getting that software to properly hold the new printer configuration."

The service representative who is setting up the printer tells fish he needs to reboot the PC. Fish tells him to wait and check with the woman who handles shipping, because he knows that the shipping software can't be shut down and restarted during the working day.

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