There’s a quiet crisis throttling productivity, frustrating end users, and vexing IT leaders: Workers aren’t getting what they need from IT to do their jobs. They’re frustrated, avoiding IT, and becoming less engaged with their work.

The good news is this crisis can be quelled with some simple steps like listening more, asking the right questions, and focusing on the ends — the business objectives — to deploy the means — technology — to empower workers.

This challenge has become acute thanks to a confluence of trends: digital transformation and changing workforce demographics. Digital transformation has solidified the importance of mobility — with mobile technologies and cloud computing, we work anywhere, anytime. Work isn’t a place: It’s what we do. As younger workers — Millennials, Gen-Z especially — flex their muscles in the workplace, IT leaders face a new set of challenges.

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