This business owner was told years ago that a Microsoft Exchange server was too expensive to maintain for a network his size, reports a pilot fish who now has the business as a client.

"So even in 2018 they were still on POP email, with a copy of each message going to their cell phones," fish says.

"Client had internalized 'Exchange bad,' so there was no real discussion on this topic, even while experiencing really horrible customer service from their current email provider.

"Client received an email on Christmas Eve stating that the provider was shutting down the email server in one week, so my client needed to migrate over to the new server. This involved changing all the settings on both the phones and the PCs, as well as the MX records.

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