Microsoft’s exchange policy on bad Surface Pro 4s flops around from day to day, from location to location. From Flickergate to bad TypeCovers to battery drain to touch that doesn’t, the SP4 is a disaster — and it’s been that way for three years.

It’s time that Microsoft faced up to the mess it created and offered to exchange a refurbished Surface Pro 5 (er, Surface Pro (2017)) to those with SP4 problems. No questions. No hassles. No bull. Replace one out-of-date machine with another.

If you own a Surface Pro 4, you have undoubtedly heard about the problems.

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