When you embark on a transformational journey, you need to have an endpoint in sight—some form of target. The target can and probably will change, but today, as the team is working through changes and implementing new capabilities, its members should align them with measurable goals. They can then use key performance indicators (KPIs) to determine whether and how fast the activities of the team are helping to achieve these goals.
To read this article in full, please click here
(Insider Story)